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Support Contracts

Email 48 Reaction within 48 Hours

Monday – Friday. Morning to evening from 09:00 AM to 5:00 PM o´clock. 499 Euros / month For every Standard product, Contract period 12 Month.

Email 24 Reaction within 24 Hours

Monday – Friday. Morning to evening from 09:00 AM to 5:00 PM o´clock.  799 Euros / month

Receiving a phone call Reaction within 2 Hours.

Monday – Friday. Morning to evening from 09:00 AM to 5:00 PM o´clock. 1.499 Euros / month
General information

Every support request is sent directly to the respective developer team. The analysis of the problem is within the guaranteed support time. Customers who do not have a support contract still recieve a statement in a not guarantee time. Each transmitted error is recorded in our trackingsystem and fixed with further updates.

Additional Developer Support

Web Front-End Development / Javascript (HTML5)
– 900 Euros per day, maximal 2 Developers at the same time

Actionscript 3 – Developer  Support
– 800 Euros per day, maximal 1 Developer

Flex, AIR Desktop – Developer Support
– 900 Euros per day, maximal 2 Developers at the same time

Objective-C  – Developer Support, Apple iOS SDK 5.0 and 6.0
– 1.200 Euros per day, maximal 1 Developer at the same time

Codec Development – Developer Support
.h265
.h264 Video
.h263 Video
.aac Audio
.webm Video
.webm Picture
– 2.500 Euros per day, 1 Developer

Muxer Development and Stream Analyzing
.mxf
.mp4
.mov
.ts
.Apple HLS
.Adobe HDS
.rtmp (T) (S) (E)
.rtsp
.mms
– 2.500 Euros per day, maximal 1 Developer at the same time

Protocol Development 
.rtmp
.rtsp
.Apple HTTP HLS
.Adobe HDS
.udp multicast
.tcp
.p2p multicast RTMPF
– 2.500 Euros per day, maximal 1 Developer

Processor ASM Development
.x86
.ARM
.Texas Instruments DSP
.Broadcom DSP
– 3.500 Euros per day, maximal 2 Developers

Video and Audio invisible Watermarking
.h264 for Video
.aac for Audio
– 4.000 Euros per day, maximal 2 Developers

For all other Support Levels feel free to use our Contact Form. All prices exclude VAT.